Refund Policy

Refund Policy

Last updated: August 2, 2026

At ZenViral, we want you to feel confident about your purchase. Please review the policy below before submitting a return or refund request.

Returns

We accept eligible return requests within 30 days of delivery.

To qualify for a return, the item must be:

  • Unused and in its original condition

  • Free from stains, damage, odors, or signs of wear

  • Returned with its original packaging and accessories

  • Accompanied by proof of purchase or an order number

To begin a return, contact us at [support email] before sending the product.

Do not return an item without receiving return instructions from ZenViral. Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at [support email].

Please include:

  • Your order number

  • A clear description of the issue

  • Photos or videos showing the product, packaging, and damage

If the claim is approved, we may offer a replacement, partial refund, or full refund depending on the situation.

ZenViral will cover reasonable return costs when the item is confirmed to be damaged, defective, or incorrect.

Return Shipping

For standard returns that are not caused by damage, defects, or an incorrect shipment, the customer is responsible for return shipping costs.

Original shipping charges, when applicable, are non-refundable.

We recommend using a trackable shipping service. ZenViral is not responsible for returned packages that are lost during transit.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for your bank or payment provider to process and display the refund.

If more than 15 business days have passed since your refund was approved, contact us at [support email].

Order Cancellations and Changes

Orders may be canceled or changed only before they have been processed or submitted for fulfillment.

Contact us as soon as possible at [support email].

Once an order has entered fulfillment or shipped, we may not be able to cancel or modify it.

Delivery Issues

Customers are responsible for entering a complete and accurate shipping address.

ZenViral is not responsible for packages delivered to an address incorrectly entered by the customer.

If your package is marked as delivered but cannot be found, first check:

  • Around the delivery area

  • With household members

  • With neighbors

  • With the shipping carrier

Contact us if additional assistance is needed.

Lost Packages

If tracking has not updated for an extended period or the package appears lost in transit, contact us at [support email].

We will review the tracking information and work with the shipping provider or fulfillment partner to determine the appropriate resolution.

Items That Cannot Be Returned

Returns may not be accepted for:

  • Used, stained, washed, or damaged products

  • Items returned without approval

  • Gift cards

  • Items marked as final sale

  • Products damaged through misuse or improper care

Exchanges

The fastest way to receive a different item is to request an approved return and place a new order after the return is accepted.

Exchanges depend on product availability.

Contact Us

For return, refund, or order-related questions, contact:

ZenViral Customer Support
Website: https://zenviral.co
Email: [Stateraw22@gmail.com]