Shipping

Shipping times are estimates and may vary due to factors beyond

• Carrier delays
• Customs inspections
• Weather conditions
• High order volume
• Public holidays

ZenViral is not responsible for delays caused by shipping carriers or customs authorities.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has entered fulfillment, it cannot be canceled.

If you need assistance, please contact us as soon as possible.

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Lost Packages

If your package appears to be lost during transit, please contact us.

We will investigate the shipment with the shipping carrier and work toward a fair resolution.