Refund policy

 

Refund Policy

Last Updated: July 31, 2026

At ZenViral, your satisfaction is important to us. We want you to shop with confidence, and we are committed to making the return and refund process as simple and transparent as possible.

Please read our policy below before making a purchase.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Include all original packaging.
  • Not be damaged due to misuse or improper handling.
  • Be accompanied by proof of purchase (order confirmation or receipt).

Unfortunately, we cannot accept returns after the 30-day return period.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned once opened or used.

These may include:

  • Personal care products
  • Health and wellness products that have been opened
  • Products marked as final sale
  • Gift cards (if applicable)

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Damaged or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing items

Please contact us within 7 days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We will review your request and work to resolve the issue as quickly as possible.